Support & Help
Most questions are solved in a few minutes. If the steps below don’t help, get in touch.
eSIM won’t install
Make sure your device is eSIM-capable and unlocked. Scan the QR in good light; otherwise copy the activation code (LPA) from the "Manual install" section and paste it into your eSIM settings.
I can’t get online
Make sure data roaming is on for the eSIM line and the eSIM is selected as your data line. The line may only connect once you arrive in the destination country.
I lost my QR code
Your QR code and install details are emailed to you at purchase. If you have an account, you can find the QR again under "My eSIMs".
Contact
If you need help, email [email protected]. We usually reply within a few hours.