Distance sales agreement

This agreement sets out the terms of a remote purchase of COTA eSIM plans through our website or apps.

Last updated: 3 November 2026

1. Parties

Seller: PINHAN GROUP LLC, a Delaware limited liability company ("Seller").

Address: 501 Silverside Road, Suite #105 - 5653, Wilmington, DE 19809, USA

Buyer: the person who places the order, identified by their account or by the buyer details (such as the email address) entered at checkout ("Buyer").

2. Subject

This agreement governs the sale and electronic delivery of the eSIM plan or plans listed in the order summary. The plan, quantity, total price and payment currency are as shown at checkout and in the order confirmation email.

The main characteristics of the plans are described on each plan page and in the Pre-contract information (/en/legal/pre-information).

3. Acknowledgements of the Buyer

Before placing the order, the Buyer read and electronically accepted the Pre-contract information and this agreement, including the main characteristics of the service, the total price, the payment and delivery terms and the rules on the right of withdrawal.

Our Terms of Service (/en/legal/terms) and Refund Policy (/en/legal/refund) also apply to the order.

4. Price and payment

The total shown at checkout is the final amount payable; the Seller adds no further taxes or fees to it. The Buyer is charged in the currency shown at checkout; if the card is in a different currency, the bank may apply its own exchange rate and fees.

Payment is made by card, Apple Pay or Google Pay, where available, and is processed by Stripe. The Seller never sees or stores the full card number. Promo codes and wallet balance can be applied under the conditions shown at checkout.

5. Delivery and performance

The eSIM is delivered electronically, usually within minutes after payment is confirmed, as a QR code and activation code on the order page, by email and, if the Buyer has an account, in the app. There is no delivery charge.

The Buyer must keep the QR code and activation code private: anyone who scans them may be able to install the eSIM. Most eSIM profiles can be installed only once; deleting an installed eSIM from the device may make it unusable.

The validity period starts as shown on the plan page. The plan ends when its data allowance is used up or its validity period expires, whichever comes first.

6. Obligations of the Buyer

Before buying, the Buyer checks that their device supports eSIM and is carrier-unlocked.

The Buyer uses the eSIM in the countries covered by the plan and in line with the fair use rules in our Terms of Service.

The Buyer provides correct details at checkout, in particular a valid email address to which the eSIM can be delivered.

7. Obligations of the Seller

The Seller delivers the eSIM as described on the plan page and in the order summary.

The Seller provides support by email at [email protected] and through the support form (/en/support), and handles refund requests under the Refund Policy.

If the Seller cannot deliver the eSIM, it informs the Buyer and refunds the amount paid under the Refund Policy.

8. Right of withdrawal

Consumers in Turkey: under Article 15(1)(ğ) of the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği), there is no right of withdrawal for services performed instantly in electronic form or intangible goods delivered instantly to the consumer. eSIM plans fall into this category.

Consumers in the EU and the UK: the 14-day right of withdrawal ends when delivery of the eSIM begins, because at checkout the Buyer expressly requests immediate delivery and acknowledges losing the right of withdrawal once delivery begins.

Details: Pre-contract information (/en/legal/pre-information).

9. Refunds

Independently of the right of withdrawal, an eSIM that has not been installed or activated is refunded in full if the refund is requested within 30 days of purchase. A refund can be requested from the eSIM's page in the app or on the website, or by email. Details: /en/legal/refund

10. Force majeure

Neither party is liable for failing to perform, or for delay in performing, its obligations because of events beyond its reasonable control, such as natural disasters, war, epidemics, decisions of public authorities, or outages of mobile networks, power or internet infrastructure; obligations are suspended for the duration of the event. If the eSIM cannot be delivered because of such an event, the amount paid is refunded.

11. Personal data

Personal data provided by the Buyer is processed in accordance with our Privacy Policy: /en/legal/privacy

12. Governing law and disputes

This agreement is governed by the laws of the State of Delaware, USA, as set out in our Terms of Service. This choice of law does not deprive consumers of the protection of the mandatory consumer laws of their country of residence.

Consumers in Turkey may apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court (Tüketici Mahkemesi) of their place of residence or of the place where the transaction was made, within the monetary limits set each year by the Ministry of Trade.

Consumers in the EU and the UK may apply to the competent courts or consumer protection bodies of their country of residence.

13. Entry into force

This agreement is concluded electronically when the Buyer gives consent at checkout and the payment is confirmed. A copy is available on our website at any time, and the order confirmation email contains a link to it.

This agreement is provided in the language selected by the Buyer.