Pre-contract information
This information is given to you before you place an order with COTA eSIM, as consumer protection law requires. Please read it before you buy.
Last updated: 3 November 2026
Seller
COTA eSIM is operated by PINHAN GROUP LLC, a Delaware limited liability company. PINHAN GROUP LLC is the seller of every plan purchased on our website and in our apps.
Address: 501 Silverside Road, Suite #105 - 5653, Wilmington, DE 19809, USA
Email: [email protected]
Your order
This information applies to every order. The plan you choose, the quantity, the total price and the payment currency are shown in the order summary on the checkout screen and in the order confirmation email.
Main characteristics of the service
COTA eSIM plans are prepaid, data-only mobile data plans delivered as eSIM profiles. Each plan page shows the data allowance, the validity period, the countries covered and the network types (for example 4G or 5G).
Plans do not include a phone number, voice calls or SMS unless the plan page says otherwise.
To use a plan you need a device that supports eSIM and is carrier-unlocked. Please check that your device is compatible before you buy (/en/supported-devices).
Connectivity is provided by local mobile network operators; coverage and speed can vary by location, as described in our Terms of Service (/en/legal/terms).
Total price
The total shown at checkout is the final amount you pay. We do not add any further taxes or fees to it. If your card is in a different currency, your bank may charge its own fees or apply its own exchange rate.
You pay in the currency shown at checkout.
Payment
You can pay by card, Apple Pay or Google Pay, where available. Promo codes and wallet balance can be applied at checkout.
Payments are processed by our payment provider, Stripe. Your card details are entered directly into Stripe's secure form; we never see or store your full card number.
Delivery
Your eSIM is delivered electronically, usually within minutes after your payment is confirmed. The QR code and activation code are shown on the order page, sent to your email address and, if you have an account, kept under "My eSIMs" in the app and on the website. There is no delivery charge.
When the validity period starts
The plan page tells you when the validity period starts. Usually it starts when the eSIM first connects to a supported network at your destination. On some plans it starts when the eSIM is installed or at the time of purchase; this is shown on the plan page and before you buy.
Right of withdrawal
Consumers in Turkey: under Article 15(1)(ğ) of the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği), there is no right of withdrawal for services performed instantly in electronic form or intangible goods delivered instantly to the consumer. eSIM plans fall into this category.
Consumers in the EU and the UK: you have a 14-day right of withdrawal, but it ends when delivery of the eSIM begins. At checkout you expressly request immediate delivery of the eSIM and acknowledge that you lose your right of withdrawal once delivery begins.
Independently of these rules, our Refund Policy gives you a full refund for an eSIM that has not been installed or activated, if you request it within 30 days of purchase: /en/legal/refund
How to request a refund
For an unused eSIM, you can request a refund from the eSIM's page in the app or on the website (eSIMs section). You can also email [email protected] or use the support form (/en/support) with your order number.
Complaints and disputes
If something goes wrong, please contact us first at [email protected]; most problems can be solved quickly.
Consumers in Turkey may apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court (Tüketici Mahkemesi) of their place of residence or of the place where the transaction was made, within the monetary limits set each year by the Ministry of Trade.
Consumers in the EU and the UK may apply to the competent courts or consumer protection bodies of their country of residence.
How the contract is concluded
The contract is concluded electronically when you tick the consent box at checkout and your payment is confirmed. We keep a record of your acceptance and send you an order confirmation email with links to this information, the Distance Sales Agreement (/en/legal/distance-sales) and our Terms of Service. You can view these documents on our website at any time.
Contract language
The contract and this information are provided in the language you select on the website or in the app.
Duration of the contract
The contract is a single purchase. It ends when your plan ends, that is, when its data allowance is used up or its validity period expires, whichever comes first.
Contact
PINHAN GROUP LLC
501 Silverside Road, Suite #105 - 5653, Wilmington, DE 19809, USA