Delete your account

Delete from the app (recommended)

Open the COTA E-SIM app → Profile tab → "Delete my account" at the bottom → read the warning and type DELETE in the confirmation field → tap "Delete my account".

As soon as we receive your request your account is restricted: you can no longer purchase, use your wallet, or receive notifications.

30-day recovery window

Your account is permanently deleted 30 days after the request. If you change your mind within that window, just sign in to the app and tap "Cancel deletion" — your account comes back exactly as it was.

After 30 days the deletion cannot be undone.

What gets deleted

Your email address, first and last name, phone number, country, sign-in sessions, and any device identifiers stored for notifications are irreversibly removed.

What we must keep

We cannot delete order, invoice, and payment records: Turkish tax and commercial law (VUK/TTK) require them to be kept for 10 years. These records are kept detached from your identity and no longer identify you.

Technical records of eSIM profiles (ICCID) are kept for the same period to reconcile with our connectivity supplier.

If you have an active eSIM or wallet balance

If you have an eSIM still in use or a wallet balance above zero, we cannot delete the account straight away — those are lost on deletion and are not refunded. Email [email protected] and we will sort it out with you.

Requesting deletion by email

If you cannot access the app, email [email protected] from your account email address. We process requests within 30 days at the latest.