Frequently asked questions
What is an eSIM?
A digital SIM profile installed straight onto your phone with no physical card. It sets up in minutes via a QR code or activation link.
Can I keep my current number?
Yes. Your eSIM data line runs alongside your main carrier line as a secondary line; your number doesn’t change.
When does the plan start?
The plan starts when it first connects to a network in the destination country. You can install before boarding and connect on arrival.
Which payment methods are supported?
You can pay by credit/debit card, Apple Pay and Google Pay. You can view the price in different currencies.
Can I buy without an account?
Yes, you can check out as a guest with your email. Your QR code is emailed to you; you can later sign in with the same email to access your eSIMs.
Can I get a refund?
For eSIMs that haven’t been activated (connected to a network) yet, contact our support team.